First Bank Customer Care Number Nigeria

First Bank of Nigeria is one of the largest and most popular banks in the country. With over 10 million customers, it’s no surprise that the bank’s customer care team has a lot on their plate. But how are they doing?

In this article, we’ll take a look at First Bank customer care from all angles. We’ll discuss the good, and the bad, so you can get a better understanding of what to expect if you need to contact them.

What information is needed when making a complaint?

  • Your name and contact details.
  • Your relationship with FirstBank (i.e. the nature of your engagement with FirstBank, customer or non-customer)
  • Name/Description of product or service being complained about
  • By emailing us
  • Problem encountered with said product or service.
  • Remedy requested / Complainant’s Prayer.
  • Copies of any documentation which supports your complaint.

How can a complaint be made?

bank customer care
bank customer care

If you are dissatisfied with a product or service provided by FirstBank, you may in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the said staff member unable to address your concerns you can lodge a complaint with us in one of the following ways:

  • By completing a Complaints form on our website
  • By calling First Contact on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000.
  • By writing to us: Complaints Management Unit
    First Bank of Nigeria, Ltd
    35 Marina.
    P.O. Box 5216 Lagos, Nigeria
  • By emailing us
  • In person by speaking to any of our customer service staff at our branches. Please note that you will be required to fill a Complaint Form. Details of the complaints will then be logged on the FirstCustomer CRM.
  • Relationship Manager: Corporate and Institutional Banking customers may give feedback to their relationship managers by telephone or email.
  • SMS: Send an SMS to 30012.
  • Social Media: FacebookTwitter
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What Can First Bank Do to Improve?

First Bank can do a number of things to improve its customer care. First, the bank needs to hire more customer care representatives. This will help to reduce wait times and make it easier for customers to get in touch with the team.

Second, First Bank needs to provide its customer care representatives with more training on how to resolve issues quickly and efficiently. Representatives should also be trained on how to treat customers with respect and compassion.

Finally, First Bank needs to have a better system for tracking and resolving customer complaints. This will help to ensure that customers’ problems are not ignored or dismissed.


First Bank customer care has its good and bad points. The team is knowledgeable and polite, but wait times can be long and issues can be slow to resolve.

First Bank can do a number of things to improve its customer care, such as hiring more customer care representatives, providing more training, and having a better system for tracking and resolving customer complaints.

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